THE OPTUS COMMITMENT 3 4114645_LAT_UserGuide_A5_0209.indd 3 13/2/09 10:14:53 AM 3 Proceed with Insurance claim (if covered) To lodge and process a claim, please call the Customer Claims Unit on 1800 501 971.

I had to sell product at beginning.

People know how to work hard as well as have a good time.

There is quite a vast range of career opportunities. How should you prepare for an interview at Optus? not for the faint at heart. (Reuters) - Australia and New Zealand Banking Group Ltd on Thursday named Paul O’Sullivan, the current chair of Singapore Telecommunications-owned Optus, to succeed its Chairman David Gonski, who would retire in October.Gonski, who has been ANZ chairman since 2014, would leave after finalisation of the lender’s full-year results, the bank said. Innovation is key. Optus today launched its 5G push in earnest, with the telco announcing support for mobile services based on the ultra-fast wireless standard as well as the expansion of its 5G home broadband service. Typical day at work includes: 1 hour of planning the day, going through the emails, making list for contacting potential & existing customers; 1-2 meetings with potential customers, analyzing bills, preparing proposals and solutions.

A restructure every 12 months, taking jobs offshore and no job security. It was good when I started. What are the steps along the way?

During my time at Optus I have had a few different roles commencing with SMB Customer Service Messaging Consultant which included assisting customers with their general billing and account enquiries via the messaging platform. Having to perform processes for process sake. I don't recommend working here. 01 September 2020.

How to apply for Optus Mobile Insurance

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I would highly recommend this company. On any given day we were under the pump, as we were answering 70+ Calls a day, with a KPI of 10 calls per hour.

30min, 1hr or more??

Always supported by management to implement effective change.

provide you with additional information on the Customer Service Guarantee. Does Optus require a background check? Regarding me getting payed for my time, how many Optus customer sat on the phone trying to get there problem fix???

You could also try Live Chat which is available 24x7 as well.. Not including waiting on hold!!! What kind of background check does Optus do? What is the company culture like at Optus?

Ask a question about working or interviewing at Optus. Livechat are overseas consultants (most of the time) and they aren't appropriately trained in understanding most of the queries - they also transfer you around a lot. As you've not posted what your actual problem is beyond expecting to be paid to call Optus (which won't ever happen), we can't really offer any help or support. Always able to process at best business practice.

I've found posting here or sending a facebook message gets you a response from someone in Australia who seems more helpful. Receive weekly updates, new jobs, and reviews, The most useful review selected by Indeed. What is the work environment and culture like at Optus?

Mostly fun & extremely busy under the pump, Fun workplace with phone based customer service. The Optus Mobile Coverage Satisfaction Guarantee "We are confident you'll be satisfied with our mobile coverage and if not, simply call customer care on 1300 667 475 within 30 days and you're free to leave. Optus's rem range is better than other places and their bonus is quite good too.

Much like its concierge service for NBN customers, Optus is also introducing ... and want a one-to-one customer service experience." In fact, consumers are willing to spend 17 percent more with companies that deliver great customer service, according to American Express.. Find out how businesses can thrive in the new normal at WorkDifferent, our free, digital event Must be highly motivated and used to constant changes. You could also try Live Chat which is available 24x7 as well.. Optus purposefully make it hard to find the CC number to drive digital self service and contacting through the digital channels. Allowed to work autonomously. Call centre work - customer service on the phones. How to meet the Customer Service Guarantee Standard. *The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring, Call Waiting, Call Divert, Calling Number Display and Calling Number Display Suppression. They have a lot of support to help cope with KPI'Ss.

The ACMA has found Telstra, Optus, TPG and Dodo in breach of consumer protection rules.

Upper management don't listen. Your 1509 and 133937 is useless, doesn't help at all. H‰\”İn›@…ïyŠ½L.